Nancy McGrail RN MSN CEN NEA-BC
Provides strategic leadership and operational oversight for UMC El Paso's service excellence, patient experience, and service recovery initiatives. Collaborates with and actively coaches leadership to develop and implement strategies to improve survey findings and oversees hospital-wide service recovery process. Provides strategic development and oversight of Hospital District Service Excellence and Patient Experience within the guidelines of healthcare/business regulatory bodies.
Clinical Operations & Administrative Nursing Leader | Transforming Patient Care, Staff Engagement, and Operational Excellence
I am an accomplished nursing executive with a passion for advancing patient care and leading high-acuity hospital units. Over my career, I have optimized clinical operations across women’s services, emergency, and trauma departments, consistently achieving measurable improvements in patient outcomes, staff engagement, and operational efficiency. I thrive in environments that demand strategic thinking, decisive action, and evidence-based leadership.
I take pride in building strong teams and mentoring the next generation of nurse leaders. I have successfully driven service line expansions, regulatory compliance initiatives, and quality improvement programs in both Level I and Level IV accredited facilities. My approach combines operational rigor with a human-centered perspective, ensuring both staff and patients feel supported, valued, and empowered.
Through crisis leadership, innovative workflow optimization, and a commitment to excellence, I have transformed care delivery and strengthened organizational performance. I am motivated to continue making a meaningful impact, fostering clinical excellence, and leading teams to deliver safe, compassionate, and high-quality care every day. Let’s connect and explore opportunities to advance healthcare outcomes together.
Advanced Cardiovascular Life Support
Pediatric Advanced Life Support
Emergency Nursing Pediatric Course Instructor
Trauma Nursing Core Course Instructor
Basic Life Support
Neonatal Resuscitation Program
Federal Emergency Management Agency Intermediate Incident Command System for Expanding Incidents
Lean Six Sigma Green Belt for Healthcare
Certified Emergency Nurse
Nurse Executive Advanced-Board Certified
Advanced Burn Life Support